Giftvouchers - FAQ

• How to choose the appropriate game? 

At AROOM escape games, the difficulty levels of the different escape games can be found below the descriptions. Although you could try a harder room, if you like that particular theme, it’s best to consider how experienced your team members are. If none of you have played before, you may want to start with a 6/10 or 7/10 game. A team of experienced escape room artists can choose the room that is most sympathetic to them.

• We are beginners, how do we choose our game? 

For beginners, we recommend our classic and moderately difficult escape rooms. Eg: Zodiac Killer, Pirate Ship, Motel, Serial Killer. Although if you’re brave enough you can try other games,  with a little help from our games masters you can complete those too. The most important thing is that everyone should like the theme of the chosen escape room. Fear not, the goal is always to have the most fun with us!

 

• How can I validate my gift voucher? 

 

Once you have selected the game you like best and the right time, you have entered your name, email and phone number details, you can enter the coupon code by clicking the continue button. Enter the special code on the gift voucher here and your reservation is ready!

It is important that you can do this only when you book online at www.locked.hu.

 

• When can I use my voucher that I received as a Christmass present? (bought between 2020.11.11-2020.12.24) 

Gift vouchers purchased during the Christmas period can only be redeemed from 25.12.2015. It is not possible to use the promotional voucher for a date before 25.12.2020, it is not possible to redeem the unique gift box key either.

 

• What are our options if there are more players in out game than the voucher valid for? 

You got a 3-person escape room voucher, but would you like to come to play with 5 persons?

If the amount of the gift voucher purchased is less than the price of the game of your choice, the game will automatically deduct the amount on the voucher and you can pay the remaining balance on the spot in cash.

(But it's important to know that all of our games have a maximum of 6 people capacity, so no more than 6 can enter the room at any time!)

Gift certificates cannot be combined with other discounts.

• What happens if the gift voucher is worth more than the total of our chosen game? 

 

If the price of the chosen game is less than the amount stated on the voucher, it can no longer be used after the game. It is also important that gift vouchers cannot be combined with any other offers.

• How long is my gift voucher valid for?  

The expiry dates of the gift vouchers are available on the secured sub-page that opens in the link in the sent e-mail confirmation and can be found at the expiration date on the voucher itself after downloading. All gift certificates issued after the 11th of November 2020 have an extended validity period of 1 year compared to the previous 6-month expiry dates we used to offer. Vouchers purchased before November 11, 2020 have a 6-month expiration date. If you have a gift certificate issued with a 6-month expiration date, we can extend your expiring voucher by a maximum of 60 days upon individual request, however, the extension is for a maximum of 60 days and can be extended maximum once. It is not possible to extend the expiry date of vouchers valid for 1 year.

 

• Is my voucher valid for all the games? Yes, but it depends on the promotion under which it was purchased.

A full-price gift voucher is valid for every Aroom game - currently for all 16 escape rooms. However, if your voucher was issued as part of a promotion that excluded use on NEW games, then it is not valid for the escape rooms marked as such. Current marked New games: Uncharted Expedition, Neon Hawk

 

• Can I book over the phone using my voucher? 

Each voucher comes with a special code and must be activated. You can’t do this over the phone, only online as mentioned above, you can book the game of your choice in just a few minutes. Of course, if you have any problems, feel free to call or write through the chat window! Always check the expiration date. If the code has expired the system will not accept it. In case you arrived at our venue with such an expired code, but we booked it at the full price on the spot we cannot change this and the full price is payable.

• Do I need to print my voucher and bring it along? 

 Since you have already activated your code at the time of booking, it is not required. All you have to do is come and enjoy the game! Please be sure to apply the voucher code for that game when booking online. If you present the voucher on the spot, but you have booked with a cash payment method, the voucher for the given game can no longer be credited on the spot and the full price must be paid.

 

• I have booked a game, but due to circumstances we cannot make it. Will I lose the game and the whole amount? 

 

Of course, we try to be as flexible as possible about this issue. If you cancel the game EARLIER than 24 hours before the date of the booking , we can transfer your booking to another date without any problems. HOWEVER, if you cancel within 24 hours, you will lose HUF 3,000 from the value of the voucher. 

 

• Online booking does not seem to work for me, what can I do? 

First, be sure to check the expiration date and whether you entered the gift certificate code correctly, in the coupon code field. Make sure there are no more characters in the field or no space before or after the code. If the code is valid and cannot be booked in any way, please contact us by phone or online chat and we will happily assist you.